Frequently Asked Questions

Customization & Ordering

How do I add my name, number, or team logo?
  1. Select your desired product and go to its product page.
  2. Choose your decoration method (Sublimation is the default, Embroidery, or Blank Jersey).
  3. Fill in and upload your team information.
  4. Select 'Player Information' and fill in the custom details for each player.
  5. The total price will be calculated automatically. Simply add to cart and check out.
Can I upload my own logo? What are the format requirements?

Yes! We recommend using high-resolution PNG (transparent background) or vector formats like .AI / .EPS. Please avoid blurry screenshots.

Is there a Minimum Order Quantity (MOQ) for custom orders?

None! We are happy to serve individuals, couples, or entire teams. You can order just one piece.

Can I see a preview (mockup) of my custom jersey before ordering?

After payment, our design team will send you a design mockup via email or WhatsApp within 24 hours for your approval. Production will not begin until you have approved the design.

How do I order for my entire team (different names, numbers, and sizes)?
  1. If you are using one of our designs, you can directly select the total quantity for your team on the product page. Our template has a corresponding form for you to fill in the customization details.
  2. For teams over 10 players, you can select "10+" in the "Player Information" section. This will allow you to directly upload a roster (player list) to us.
  3. If you find this process complicated, you are welcome to contact us directly via email or WhatsApp.
Are there extra fees for customization?

Choose your desired customization method. All our customization charges are a one-time fee. There are no hidden or stacked charges.

Bulk Discounts & Payment

How do your bulk discounts work?

We offer bulk order discounts. Please contact us via email or WhatsApp for a customized quote.

What payment methods do you accept?

We accept PayPal, TT (T/T Bank Transfer), and credit card payments.

Secure Shopping Guarantee
Do you support OEM or ODM?

Yes, we support both. We are a factory-owned brand. For any OEM or ODM inquiries, please contact us through any of our contact methods.

Production & Shipping

How long will it take to produce my order? (Production Time)

All our products are made-to-order.

CUSTOM ITEMS REQUIRE 7-20 DAYS FOR PRODUCTION.

Standard production time is 7-20 days, and rush production is 3-7 days (excluding embroidery orders).

Sublimation Orders:
Standard: 7–9 business days
Rush: 3–7 business days

Embroidery Orders:
Standard: 9–20 business days
Note: Rush production is not available for embroidery orders.

The specific timeline depends on the order quantity and customization complexity.

Please note: Orders will only be processed after full payment and all required customization details are received.

How long does shipping take after production?

Express Shipping: 4-7 days
Economy Shipping: 8-12 days

Please note: These times do not include customs clearance.

Can I track my order?

Yes! Once your order ships, you will receive an email with a tracking number.

Product, Sizing & Care

How do I choose the correct size?

Our sizing may differ slightly from brands you are used to. Please make sure to check the size chart on our product page before ordering.

What materials are your jerseys made of?

Our jerseys are made from materials like 100% breathable, moisture-wicking polyester or a polyester-spandex blend, perfect for athletic performance. Please check the specific product description for details.

How should I care for my custom jersey?

To protect the printing, we recommend washing inside-out with cold water and hang drying. Do not iron or bleach.

Returns & Policies

What is your return policy?

Standard orders support returns and exchanges, but they must be mailed to our warehouse in China. Custom orders generally do not support returns or exchanges unless there is a quality issue. For more details, please refer to our Refund Policy.

What if there is a mistake with my order (e.g., typo, wrong item)?

If the mistake was our error, we will remake and reship your order at no cost. If the mockup was approved with incorrect information, we cannot be held responsible. However, please contact us, and we will offer a discounted replacement option.

Can't find your answer?

We're here to help!

WhatsApp: +8617371734450

Call: +8617371734450

Email: support@tteamwear.com

Address: Unit 1, Building 1, No. 121 Xianyuan Avenue, Dazihao Community, Longhuashan Subdistrict,
Xiantao City, Hubei Province, China. 433000.